Support, not fine print
Refunds and delivery help.
The Roast is a one-time digital report. We do not advertise a blanket refund guarantee, but we do want to fix genuine delivery and access problems.
Delivery or access problem
If you paid but did not receive your private intake or report link, reply to your purchase or report email with the email used at checkout and your order reference. Do not post your private link publicly.
Refund requests
Refund requests are reviewed case by case, including delivery failures or other unusual circumstances. Buying a digital report does not create an automatic refund right after a private report has been delivered.
What helps us resolve it
Include the checkout email, order reference, and a short description of the issue. This lets us investigate without asking you to resend private screenshots.
Next step
Use the support instructions and reply to the relevant The Roast email.